Return & Refund Policy
Return & Refund Policy
At Sticker Whisper, all stickers and labels are custom made specifically for each customer using the artwork, size, quantity, material, finish, and other options selected or provided when placing an order.
Because custom and personalized products are made specifically for each customer and cannot normally be resold, they are not eligible for returns or exchanges due to change of mind, ordering the wrong size or quantity, artwork or spelling errors submitted or approved by the customer, or other preference-related reasons.
Damaged, Defective, or Incorrect Orders
We want you to be happy with your order. If your order arrives damaged, defective, incorrectly produced, or does not reasonably match the approved proof, please contact us within 30 days of delivery.
Please email:
When contacting us, please include your order number, a description of the issue, and photos of the product when applicable so our team can review the problem.
If we determine that your order has a manufacturing defect, was damaged during delivery, was produced incorrectly, or does not reasonably match the approved proof, we will work with you to make it right.
Depending on the circumstances, we may provide a replacement, reprint, or refund at no additional cost.
Please do not return any products unless our customer service team specifically asks you to do so. Because most of our products are personalized and cannot be resold, a physical return is generally not required for an approved claim.
Non-Returnable Items
Because our products are custom made, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size or quantity
- Customer-submitted artwork errors
- Spelling or design errors that were included in the submitted artwork
- Design, size, layout, or other details that were shown in and accepted through an approved proof
- Other preference-related reasons after production has started
This policy does not affect claims involving products that arrive damaged, defective, incorrectly produced, or that do not reasonably match the approved proof.
Proof Approval
For orders where a digital proof is requested, customers are responsible for reviewing the proof carefully before approving it.
Please review all details, including:
- Artwork
- Spelling
- Size
- Shape
- Layout
- Quantity
- Other design details shown in the proof
Once a proof has been approved and production has begun, the order normally cannot be changed or canceled.
Issues resulting from artwork or design details that were clearly shown in an approved proof are not considered manufacturing defects.
Cancellations and Order Changes
If you need to cancel or change your order, please contact us as soon as possible at:
Because all of our products are made to order, we cannot guarantee that an order can be canceled or changed once production has started.
If production has not yet started, we will do our best to accommodate your cancellation or change request.
Shipping Issues
If your package is lost in transit, damaged during shipping, or shows as delivered but has not been received, please contact us as soon as possible.
We will review the shipment information and work with USPS when necessary to determine the appropriate next step.
Depending on the circumstances, we may provide a replacement, reprint, or refund.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after the refund has been issued for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.
Exchanges
Because our stickers and labels are custom-made specifically for each customer, we do not accept exchanges.
If there is a manufacturing defect, printing error, shipping damage, incorrect product, or another qualifying issue with your order, please contact us so we can review the problem and provide an appropriate resolution.
Contact Us
If you have any questions about your order, return eligibility, replacement, reprint, or refund, please contact us:
Sticker Whisper
Email: contact@stickerwhisper.com
Phone: (862) 666-1987
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We typically respond to customer inquiries within 1 business day.