Shipping Policy

Thank you for shopping with Sticker Whisper. Because our products are custom-made to order, each order goes through an artwork review and production process before shipping. Please review the information below so you know what to expect after placing your order.

Order Proof & Confirmation

After you place your order, we will review the artwork, image, logo, or design submitted with your order.

If a digital proof is requested or required for your order, we will normally email the proof within 24 hours for your review.

Please note:

• Digital proofs are sent by email.
• Please provide a valid email address during checkout.
• Order confirmations, proof emails, and shipping notifications are sent to the email address provided with your order.
• If you do not see an expected email from us, please check your junk or spam folder.

If you selected an option indicating that no proof is needed, your order may proceed directly to production after the artwork has been reviewed.

Proof Approval

When a proof is provided, please review the artwork carefully before approving it, including the design, spelling, size, layout, shape, quantity, and other relevant details shown in the proof.

Production normally begins after proof approval.

Once a proof has been approved and production has started, changes or cancellations may no longer be possible.

Production Time

Our products are custom-made to order.

Our standard production time is generally 3–5 business days after proof approval.

For orders that do not require a proof, production time begins after the order and submitted artwork have been reviewed.

Production times are estimates and may occasionally vary due to order volume, artwork issues, equipment maintenance, holidays, or other circumstances.

Production time is separate from shipping/transit time.

Shipping Methods & Costs

Available shipping methods, shipping charges, and estimated delivery times are displayed during checkout before you complete your purchase.

Most U.S. orders are shipped through USPS. Other shipping services may be used when appropriate.

Shipping costs depend on the order, destination, and shipping method selected or available at checkout.

Any applicable shipping charge will be displayed before you complete your purchase.

Shipping & Delivery Time

Shipping/transit time begins after production is completed and the order has been shipped.

Estimated delivery times depend on the shipping service and destination. The estimated shipping information shown at checkout should be used when selecting your shipping method.

Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside our control.

Order Tracking

When tracking is available for the shipping service used for your order, tracking information will be provided after the order has shipped.

Please allow up to 24 hours after receiving a tracking number for tracking information to begin updating in the carrier's system.

Some shipping services may not include tracking. If tracking is not available for the shipping method used, a tracking number will not be provided.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before shipment, but we cannot guarantee that changes can be made after production or shipping has begun.

Sticker Whisper is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer.

Delayed, Lost, or Missing Packages

Carrier delays may occasionally occur after an order has shipped.

If your package appears significantly delayed, lost in transit, or is marked as delivered but you have not received it, please contact us so we can review the shipment information and assist with the next steps when possible.

For packages with tracking, we may also ask you to contact the shipping carrier or local delivery office as part of the investigation.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another issue outside our control, please contact us to arrange the next steps.

Additional shipping charges may apply if the order needs to be shipped again.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or does not reasonably match the approved proof, please contact us within 30 days of delivery.

Please provide your order number, a description of the issue, and photos when applicable so our team can review the problem.

Depending on the circumstances, we may offer a replacement, reprint, or refund at no additional cost.

For complete information regarding returns and refunds, please review our Return & Refund Policy.

Custom & Personalized Products

Because our stickers and labels are custom-made using artwork or specifications submitted or approved by the customer, custom products are generally not eligible for standard returns or exchanges due to a change of mind, ordering the wrong size or quantity, or other preference-related reasons.

This does not affect claims involving products that arrive damaged, defective, incorrect, or that do not reasonably match the approved proof.

Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

Because our products are made to order, we cannot guarantee cancellations or changes once production has started.

Contact Us

If you have questions regarding production, shipping, delivery, tracking, or your order, please contact us:

Sticker Whisper
2779 Brower Avenue
Oceanside, New York 11572
United States

Email: contact@stickerwhisper.com
Phone: (862) 666-1987
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET